AmigoSlots Privacy Policy

At Amigo Slots, we take your privacy seriously and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store and safeguard your information when you visit our site, register an account, or play any of our games. Our platform is operated by Jumpman Gaming Limited, and we are licensed by the UK Gambling Commission and the Alderney Gambling Control Commission. By using our services, you agree to the practices described below.

Information We Collect

When you create an account or use our services, we collect certain categories of personal information in order to provide you with a safe and compliant gaming experience. Here at AmigoSlots, we only gather data that is necessary for account verification, payment processing, customer support and regulatory compliance.

• We collect your name, date of birth, address and contact details when you register for an account
• We gather identification documents to verify your identity, as required under UK gambling regulations
• We record your payment information when you deposit or withdraw funds via Visa Debit, Mastercard Debit, Maestro, Paysafecard, Pay by Mobile, PayPal, Neteller or Skrill
• We track your gaming activity, including deposits, wagers, wins and bonus usage, to maintain accurate account records
• We log your IP address, device type and browser information for security and fraud-prevention purposes
• We retain correspondence with our support team, including LiveChat transcripts and emails

How We Use Your Information

Our AmigoSlots platform uses your personal data for several legitimate purposes connected to running a regulated online casino. We rely on this information to verify your identity, process transactions, prevent fraud, and deliver the Amigo Slots casino experience you expect.

• We use your data to verify your age and identity before processing any withdrawal
• We use your contact information to send account notifications, promotional offers and updates about our Amigo Club loyalty program
• We analyse your gameplay to detect unusual patterns that may indicate problem gambling or fraudulent activity
• We use your payment details to process deposits and withdrawals securely
• We may use your information to respond to complaints submitted via complaints@jumpmangaming.com

Cookies and Tracking Technologies

We at AmigoSlots use cookies and similar technologies to improve how our site functions and to personalise your experience. Cookies help us remember your preferences, keep you logged in, and understand how players interact with our games. You can manage or disable cookies through your browser settings, although doing so may affect certain features of our site.

Sharing Your Information

We do not sell your personal data to third parties. However, our AmigoSlots operation does share certain information with trusted partners where necessary to run our services effectively.

• We share data with payment processors to complete deposits and withdrawals
• We share information with identity verification providers to confirm your age and identity
• We may disclose information to regulatory bodies, including the UK Gambling Commission and the Alderney Gambling Control Commission, when legally required
• We share limited data with our game providers, such as NetEnt, Pragmatic Play, Red Tiger and Games Global, to operate jackpot games and tournaments
• We may share information with law enforcement where required by law or to prevent fraud

Data Security

Our Amigo Slots platform employs industry-standard security measures to protect your personal and financial information. We use encryption technology to safeguard data transmitted between your device and our servers. Access to your account information is restricted to authorised personnel who require it to perform their duties, such as processing withdrawals or handling customer support enquiries.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including compliance with our licensing obligations. Even after you close your account, we may be required to retain certain records, such as transaction history, for a period mandated by UK gambling regulations.

Your Rights

As a player at AmigoSlots, you have rights regarding the personal data we hold about you. We want you to feel confident that you remain in control of your information at all times.

• You have the right to request access to the personal data we hold about you
• You have the right to request correction of inaccurate information
• You have the right to request deletion of your data, subject to our regulatory retention obligations
• You have the right to object to certain processing activities, including marketing communications
• You can contact our support team at support@jumpmangaming.com to exercise any of these rights

Marketing Communications

We at Amigo Slots may send you promotional emails about offers such as our Welcome Bonus, Daily Wheel prizes, Weekly Cashback or Pragmatic Play tournaments. You can opt out of marketing communications at any time by updating your preferences in your account settings or by contacting our support team directly.

Age Restrictions

Our services are intended solely for individuals aged 18 and over. We do not knowingly collect personal information from minors. If we become aware that an underage individual has registered an account, we will take immediate steps to close the account and remove the associated data.

International Data Transfers

As our AmigoSlots operation serves customers primarily in the United Kingdom, your data is generally processed within the UK and Channel Islands. Where data is transferred outside these regions, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. Continued use of our site after any changes indicates your acceptance of the revised policy.

Contact Us

If you have any questions about how we handle your personal data, or if you wish to exercise any of your rights, please contact our team. You can reach us via LiveChat, available daily between 6:00 and 21:00 (BST), by email at support@jumpmangaming.com, or for complaints at complaints@jumpmangaming.com. We aim to respond to all enquiries within two business days.